Remote Customer Service Representative

As a Customer Service Representative you are a direct point of contact for our customers over the telephone or via the Internet to provide services. All Customer Service Representatives are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints.

Tasks

Provide excellent customer service support for Customers

Handling all aspects of customer care such as problem resolution relationship management and proper invoicing.

Create/coordinate order export documents for overseas shipments

Maintenance of totes and managing customer tote inventory

Prepare reports as requested by Customers Sales and/or Supervisor

Answers the telephone using the companys professional greeting and taking complete accurate and detailed messages. Transfers callers to appropriate person or voice mail number.

Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.

Requirements

Communication skills

Good attitude and optimistic

Excited and willing to learn personality

Benefits

Medical Insurance multiple plans to choose from

Dental & Vision Insurance

Short Term Disability & Long Term Disability Options

Life Insurance

Generous PTO plan

Paid Holidays