Remote Customer Service Professional - Phone Chat Email

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone chat and email in a timely and professional manner
• Resolving customer issues and complaints with patience and empathy
• Providing product information troubleshooting guidance and assistance with order processing
• Escalating complex issues to the appropriate department for resolution
• Maintaining accurate records of customer interactions and transactions
• Adhering to company policies and procedures while delivering exceptional service
• Identifying and implementing process improvements to enhance the customer experience
• Collaborating with crossfunctional teams to address customer needs and concerns
• Meeting and exceeding individual and team performance targets
• Adapting to changes in customer service technology and tools
• Following up with customers to ensure their issues are fully resolved
• Upselling and crossselling products or services when opportunities arise
• Providing feedback to management regarding customer trends and potential issues
• Assisting in training new customer service representatives as needed
• Maintaining a positive and professional attitude in challenging situations

Required Qualifications:

• High school diploma or equivalent; additional education or certification is a plus
• Proven experience in a customer service role preferably in a remote or virtual environment
• Excellent verbal and written communication skills
• Ability to effectively navigate multiple software applications simultaneously
• Strong problemsolving and decisionmaking abilities
• Empathetic and patient approach to resolving customer issues
• Ability to multitask and prioritize in a fastpaced dynamic work environment
• Detailoriented with strong organizational and time management skills
• Understanding of customer service principles and practices
• Ability to adapt to changes in processes procedures and technology
• Basic knowledge of CRM systems and support ticketing platforms
• Positive attitude team player and willingness to learn and grow
• Ability to work independently with minimal supervision
• Flexibility to work nontraditional hours including evenings and weekends
• Experience in sales or retention is a plus

communication,multitasking,empathy,adaptability,customer service