Employer Active
Not Disclosed
Salary Not Disclosed
1 Vacancy
Overview
The Client Coverage team is made up of professional ambitious detailoriented proactive and selfdirected individuals responsible for successfully developing and maintaining strong client relationships across their growing client base with the goal to upsell the firms products translating into a high net retention rate. The Relationship Manager is responsible for working closely with members of the Client Coverage team and across all business channels and should excel in the following areas:
Customer Obsession: Passionate about customer experiences and energized by engaging with clients in meaningful inperson and virtual interactions to drive revenue opportunities.
Relationship Builder: Empathetic listener who encourages trust in others and builds deep relationships with customers.
Value Orientation: Consistently oriented toward value creation for their clients and effectively communicates the value they have created to these customers.
Curiosity: Has an instinct to learn everything about their customers in the industry.
Project Management: Lead the implementation processes for Midmarket Fund clients (incl. presales assistance as needed / from handover by Sales onwards) be a key point of contact for the customer during the Sales to Onboarding & Customer Experience handoff process.
Attention to Detail Solution Focus: Ability to drill into detail and collaborate with internal key stakeholders with a sense of urgency to create solutions for issues presented through client escalations.
Deep Content Understanding and Sharing of knowledge: Assist in growing the business in this area via deep product market and client knowledge. You will be a key internal stakeholder in content creation to keep clients engaged online and offline and to inform about product updates and company developments in driving client feedback and engagement across the business.
Empathy and Respect: Both internal and external their foundations in the team begin with empathy and respect which will lead them to success with their clients and their colleagues.
Collaboration: Demonstrates the ability to work across a broad range of functions internally and externally to deliver value to their customers.
SelfStarter: thrives in a dynamic fastpaced environment.
Stellar Communicator: Excellent written verbal and visual communication and presentation skills.
Responsibilities
Abilities & skills
Remote Work :
No
Full Time