Receptionist

Job Position: Receptionist
Location: Remote (CST Timezone)

Work Schedule: Monday Thursday 9 AM to 5 PM CST

Job Description:

As a crucial member of our front desk team you will be the nighttime face of our hotel providing exceptional service and a warm welcome to our guests.

Key Responsibilities:

• Efficiently handle incoming calls and manage guest communications with professionalism and warmth.
• Remotely create reservations check guests into the hotel gather necessary guest information process payments and issue access codes.
• Provide knowledgeable answers to inquiries about the local area and swiftly address any guest complaints to ensure a pleasant stay.
• Manage front desk communications including checking replying to and forwarding emails.
• Reconcile daily reservations payments and commissions ensuring accurate financial records.
• Proactively support all Front Desk and Hotel needs minimizing the need for onsite assistance.
• Participate in additional Front Desk activities and projects as needed.

Back Office Role:

As a back office support staff you will play a pivotal role in the smooth operation of our hotel ensuring financial health and aiding in our growth and expansion.

Key Responsibilities:

• Assist with monthend reporting and reconciliation to maintain accurate financial records.
• Support the tracking of Accounts Payable and Accounts Receivable.
• Aid the management team in various administrative tasks to help drive the growth and expansion of the hotel to multiple locations.

Remote Work :

No