Receptionist Call Center Representative

Job Title: Receptionist & Call Center Representative - Trax Jo

Location: Next to City Mall

Job type: Full-Time

Job Summary:

As a Receptionist and Call Center Representative at Trax Jo, you will be the first point of contact for individuals interested in utilizing our facilities and services.

ur role will involve managing bookings, providing information, and offering a high level of customer service to ensure that our center visitors have a positive and memorable experience.

Key Responsibilities:

1- Booking Management:

- Receive and process bookings for sports facility usage, classes, and events over the phone and in person.

- Ensure accuracy and timeliness in scheduling bookings and reservations.

- Coordinate and confirm appointments with trax staff and clients.

2-Customer Service:

- Greet and assist visitors and members with a friendly and welcoming attitude.

- Address inquiries and provide information about trax services, and pricing.

- Handle customer feedback and concerns professionally and efficiently.

3- Phone Operations:

- Answer and manage a high volume of incoming calls.

- Take accurate messages and follow up as required.

- Participate in telesales activities as necessary.

4-Data Management:

- Maintain accurate records of bookings, reservations, and customer information.

- Keep the booking system and customer database up to date.

5- Administrative Tasks:

- Assist with general administrative duties, such as filing, document organization, and data entry.

- Ensure a clean and organized reception area.

6- Multi-Tasking:

- Handle multiple tasks simultaneously, including managing phone calls, booking appointments, and addressing customer inquiries.

Qualifications:

1- Working hours: Ability to work during various shifts, including mornings, evenings, and mid-shifts, as needed.

2- Knowledge of MS Office and email.

3- Excellent communication skills.

4- Good personality and appearance is a must.

5- Experience of at least one year.