Contact Center Team ....
Contact Center Team Leader
Posted on :
29-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 515221
- Responding to customer concerns can be challenging or monotonous at times. Call center team leaders encourage their charges to take their positions seriously and work hard to build a loyal customer base. They set goals for them to achieve as a way to spur performance and to measure effectiveness.
- With a firm grasp of what their company wants from its customer service team, call center team leaders may be responsible for recruiting, interviewing, and hiring candidates. They then get these new team members up to speed on duties and expectations.
- Call center team leaders monitor how both their group and its individual employees are performing. They think of ways to increase productivity and customer satisfaction. Their observations may be documented in written reports submitted to higher management.
- Good leaders know that those “in the trenches” often have interesting ideas and perspectives. Call center team leaders ask their staff for input on how to increase productivity and better serve clients.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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