Quality Assurance Sp....
Quality Assurance Specialist Call Center
Posted on :
12-03-2024
Employer Active
2 Vacancies
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Jobs by Experience
1 - 3 years
Monthly Salary
EGP 4000 - 6000
Nationality
Egyptian
Gender
N/A
Vacancy
2 Vacancies
Posted on :
12-03-2024
Job Description
Req ID : 881057
Job Description
- Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
- Provide clear insight into performance drivers and the levers which impact performance.
- Give recommendations for process improvements based on the customer experience and feedback.
- Design quality rules and guidelines to achieve the highest performances with team managers.
- Compile and track performance for teams and individual level.
Job Requirements
- Bachelor Degree.
- Comfortable using computers.
- Fluency in English is a MUST
Employment Type
Full Time
Company Industry
Key Skills
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