QC Manager - Web Research Operations Database industry
Posted on :
11-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-02-2024
Job Description
Req ID : 2522441
QC Manager Web Research Operations
Location: Lal Bahadur Shastri Marg Kanjurmarg West Mumbai
Salary: 30000/month
industry: Database Management
The Role:
The Quality control manager will play a critical role in maintaining and enhancing the quality of our data
by implementing effective quality control processes and managing a team of quality analysts. The
successful candidate will be responsible for overseeing data validation accuracy checks and ensuring
that our data meets the highest standards for reliability.
Responsibilities:
Team Management:
Oversee daytoday operation
Supervise and guide a team of Quality control executives.
Assign tasks and set performance goals to achieve targets.
Provide coaching and training to team members for skill development.
Monitor individual and team performance and provide regular feedback.
Motivate and inspire the team to deliver exceptional customer service.
Ensure smooth operations and adherence to established processes.
Handle escalations and resolve client s complaints or issues.
Collaborate with other teams or departments to resolve complex problems.
Conduct regular team meetings to discuss updates goals and challenges.
Maintain accurate records of team performance and service metrics.
Quality Assurance:
Provide feedback and coaching to team members to improve performance.
Implement quality improvement initiatives to enhance customer satisfaction.
Conduct regular audits to identify areas for improvement and address training
needs.
Performance Management:
Set performance targets and track individual and team performance.
Analyze performance data and identify trends or areas of improvement.
Develop action plans to address performance gaps and drive results.
Recognize and reward highperforming team members.
Prepare performance reports and present them to the management team.
Communication and Collaboration:
Foster a positive and collaborative work environment.
Communicate effectively with team members and stakeholders.
Coordinate with other teams to ensure seamless operations.
Act as a liaison between the team and upper management.
Provide regular updates on team performance and operational issues.
Qualifications and Skills:
2 to 3 years of experience working as a Quality control manager OR as an
Assistant manager in database industry.
Strong knowledge of Quality control principles and practices.
Excellent verbal and written communication skills.
Ability to motivate and inspire a team to achieve goals.
Proficiency in using Quality control software and tools.
Ability to multitask and prioritize tasks effectively.
Strong organizational and time management skills.
Flexibility to work in shifts and handle a fastpaced environment.
Good PC skills especially MS Excel
Timemanagement skills
Shift Timing: Rotational
Note: Ready to Negotiate for right candidate.
management,skills,operations,data
Employment Type
Full Time
Company Industry
Key Skills
- Invoicing
- HR Management
- Facilities Management
- Ado
- Furniture
- Building Electrician
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