Project Manager - Commercial Cleaning

Role/Title: Project Manager CS

Department: Cleaning Services

Location: Open

Date: December 2023

Reports to: BUL CS

Job Summary

JLG Core Value Expectations:

Live with INTEGRITY Reliably do the right thing.

Operate with ACCOUNTABILITY Take responsibility for your actions

Communicate with CANDOR Be open honest and sincere.

Win with TEAMWORK Be collaborative as a team to achieve a common goal.

Essential Functions:

Estimate cost and deliver proposals

• High level of autonomy in decisionmaking
  

• Conduct preproposal walkthroughs of potential customer sites
  

• Build scope of work to meet customer expectations
  

• Estimate cost price accordingly to competitive landscape
  

• Clarify customer questions
  

• Work with internal PM s and BUL s to maximize JLCS multitrade potential
  

• Complete RFP documentation
  

• Negotiate terms for acceptance
  

Manage customer relationship for renewal

• Conduct with Ops Manager customer reviews based on client per schedule
  

• Address any and all customer concerns
  

• Engage with primary customer contact points
  

• Review scope and pricing at time of renewal
  

• Price and provide for scope changes per customer request
  

• Monitor Omni to ensure awareness of upcoming renewals
  

• Upsell additional services provided by division and company
  

• Ensure complete customer satisfaction
  

• Bill all contract cleaning at the first of the month
  

• Bill all transactional work weekly
  

Customer Service

• Facility set up in audit system
  

• Conduct audits of all accounts per schedule
  

• Engage with customers on site to ensure an exceptional customer experience
  

• Schedule all accounts
  

• Create work orders
  

• Be the SME (Subject Matter Expert)
  

Competencies Required

• People Leadership
  

• Reliable attendance and punctuality
  

• Customer Service
  

• Communication skills
  

• Direct teams
  

• Problemsolving
  

• Critical thinking
  

• Decision making
  

• Conflict management
  

• Attention to detail
  

• Process oriented
  

Education/Knowledge/Skills Requirements (minimal)

• Must have 5 10 years of management experience managing a remote labor force.
  

• Cleaning Services industry experience preferred.
  

• High school diploma required Bachelor s degree preferred
  

• Valid Driver s License with good driving record required.
  

• Able to pass and maintain drug screen required.
  

• Background check clear of issues
  

Work Environment

• JLG company office
  

• Inside at a commercial client site
  

Physical Demands

• Bending and sitting
  

• Walk client sites
  

Position Type/Expected Hours of Work

Salaried typically daytime hours business dependent

Travel

Local travel between client sites

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

KPI s

• Meet/exceed revenue growth budget
  

• Meet/exceed profitability budget
  

• Every janitorial customer uses us for floor care
  

• KPI Revenue to budget
  

• KPI Profit to budget
  

• KPI 80% contract renewal rate
  

• Your number 80% contract renewal rate