Project Coordinator
Posted on :
16-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2721263
- For international contractors, this is structured as a freelance engagement. For those based in the US, it is classified as a W2 engagement.
Reddit Collectible Avatars
The Reddit Collectible Avatars program is an innovative initiative designed to engage the Reddit
community through unique and creative digital collectibles. This program offers artists and
creators the opportunity to design and share their own avatar collections, which users can
purchase and utilize across the Reddit platform. It emphasizes originality, creativity, and
community interaction, allowing users to express themselves with distinct, personalized avatars
designed and sold by Reddit Creators.
Position Overview:
We are seeking a dedicated Operations Coordinator to support operations on the Collectible
Avatar Creator Program. This role involves overseeing various operational tasks, ensuring
smooth workflows, and maintaining high standards of efficiency and effectiveness in our
processes.
Key Responsibilities:
- Review Queue Monitoring: Regularly monitor the review queue, identifying items
- approaching their service level agreement (SLA) deadlines, and coordinate with relevant
team members to address these promptly. This task requires approximately 1-2 hours
per week.
- Escalation Queue Processing: Examine the engineering and design escalation queues
- for hidden items and flag unoriginal work or AI-generated content, dedicating around 1
hour per week to this task.
- Staging Pipeline Oversight: Monitor the staging pipeline to identify and resolve any stuck
- items by requesting upload retries, a task taking about 15 minutes weekly.
- Community Management: Add newly onboarded artists to the r/CollectibleCreators
- subreddit and moderate the r/CollectibleAvatars and r/CollectibleCreators forums. This
role involves around 10 minutes per week for adding artists and 1 hour per week for
moderation, depending on the level of activity.
- Dynamic Layout Updates: Regularly update the shop's dynamic layout, requiring
- approximately 15 minutes of attention each week.
- Zendesk Queue Monitoring: Oversee the creator Zendesk queue, dedicating around 6
- hours per week to ensure timely and effective support responses.
- Modmail Coordination: Manage creator modmail communications, a task currently taking
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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