Product Support

About the Customer

Company is an Worlds Leading ETS platform Our routing algorithm suggests right vehicle mix for each shift & maximizes utilization. From scheduling to billing ETS automates & simplifies the entire employee commute process.

About the Role

Designation : Product Support

Summary:

A Product Support Engineer will act as a liaison resolve any emerging problems with product/ services that our customers might face with accuracy and efficiency.

The best PSEs are genuinely excited to help customers. They are patient empathetic and passionately communicative. Product Support Engineers can put themselves in their customers shoes and advocate for them when necessary.

Problemsolving also comes naturally to you. You are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints.

The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Independently understand and analyze the problem faced by customers and share detailed explanations with clients on the problem and solution provided.

Be selfdriven and show a high level of ownership. The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common team goals.

Become a subject matter expert and remain uptodate with all the latest developments of the product.

Be a team player: When dealing with ambiguity work with the external (Customers vendors) and internal stakeholders (Technical Operations and Account Management teams) and ensure SLAs are always met.

Maintain high quality standards and bring Innovation & process improvement to further growth of the team and self.

Work Location:

Bangalore

Work Experience:

36 Years of experience

Background and Requirements

Job Requirements

Requirements

Exceptional written and oral English skills

Willingness to learn and strong attention to details

High sense of ownership

Problem Solving skills

Previous experience of working/dealing with customers.

Experience working on ticketing tools and debugging.

Educational Qualification

MIn Graduate BE/ BTech/ MBA

36 years of Work Experience