Polycom AV Conference Support Engineer at Clinton NJ

Position: Polycom AV Conference Support Engineer
Location: Clinton NJ Onsite

Technical/Functional Skills

Responsibilities

• 5 years of training experience in an enterprise collaboration environment with enduser application support experience
• Working knowledge of integrating Office 365 Exchange Teams Zoom WebEx and Polycom
• Experience with design and implementation of IT projects and major efforts to include documentation communication and coordination of all components
• Expertise with professionally coordinating and assisting customer support (tier1 or tier2) personnel with O365 related incidents and tasks
• 2 years of developing information system design governance process procedure documentation
• Expertise in coordination and escalation to Microsoft support and ability to coordinate with first and thirdparty software vendors as needed for resolution of businessimpacting problems
• Can convey complex and technical issues to diverse audiences orally and in writing in a manner that is easily understood authoritative and actionable for the business; actively listens to peers input.
• Strong analytical and problemsolving skills; acts decisively and swiftly identifies problems and drives towards solutions.
• Must be able to collaborate effectively with other senior architects support personnel and SN Managers within the organization