Partner Technical Ad....
Partner Technical Advisor IaaS VM
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 738159
- Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms
- Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise.
- Ensure on-the-ground Delivery Partner engineer support related to resolution of customers technical issues. Assist in customer escalations and help solve complex technical problems.
- Proactively perform case reviews and customer wellness. Recommend case escalation as appropriate and per established guidelines.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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