Partner Support Specialist

• Support Tabby partners and applicants over chat, email and phone calls and answer their queries
• Champion and implement partner support policies and procedures that align with department and company objectives
• Provide insights and feedback on partner queries to help us identify areas of improvements and optimization of partner experience
• Collaborate with your colleagues across different teams to ensure we continue to uphold our partner experience satisfaction, exceed our CSAT scores and become renowned for being the center of best partner experience globally.
  
  

Skills, Knowledge and Expertise

Qualifications and Requirements:

• Great Arabic and great English
• Post Graduate Degree, preferably in math, business, marketing, finance
• Excellent analytical, communication, and problem-solving skills
• Good self-awareness and excellent soft-skills
• Ability to focus, meet deadlines, and work in a fast-paced environment
• Ability to work effectively and build strong relationships with cross-functional teams
• Ability to take ownership and handle difficult situations
• Experience in B2B support communications would be beneficial