Outsourcing Services Executive
Posted on :
18-02-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2543183
- Answering Customer Queries: Live chat agents are there to support online customers by promptly answering their questions that come in via the website(s) they manage1.
- Proactive Engagement: Engage in real-time, comprehensive interactions with customers, ensuring they receive the best experience possible.
- Problem Resolution: Help isolate and resolve customer issues or problems that arise during chat interactions.
- Product and Service Inquiries: Respond to inquiries about products or services, providing accurate information and guidance.
- Order Status Updates: Keep customers informed about the status of their orders or any account-related information.
- Explaining Policies and Procedures: Clarify company policies, procedures, and guidelines to customers.
- Knowledge Base Curation: Contribute to building and maintaining a knowledge base by documenting common queries and solutions.
- Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell relevant products or services to customers.
- Data Analysis: Analyze and report product malfunctions or issues by testing different scenarios or impersonating users.
- Quality Assurance: Ensure that chat interactions meet quality standards and adhere to company guidelines.
- Multitasking: Handle multiple chat sessions simultaneously while maintaining accuracy and efficiency.
- Empathy and Patience: Exhibit empathy and patience when dealing with customer concerns or complaints.
- Adaptability: Adapt to different customer personalities and communication styles.
- Continuous Learning: Stay updated on product knowledge, industry trends, and best practices.
- Collaboration: Coordinate with other team members and supervisors to resolve complex issues.
Employment Type
Full Time
Department / Functional Area
Marketing / Brand Management / Marketing Research / Digital Marketing
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
