Operations Client Service Manager, Officer

What you will be responsible for

We are currently looking for an
experienced Client Service Manager
to join our team. Your role will be to:

Deliver highly valued services and solutions to complex clients to ensure quality services are consistently delivered and clients are offered State Streets full range of services as their needs and our services evolve

Manage activities in servicing client relationships and client operations i.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact, and escalate unresolved issues to senior management as needed

Translate corporate strategy into actionable goals ensuring alignment to company goals.

Keep senior management informed of new developments, service issues, and new business opportunities Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation

Provide Subject Matter Expertise for new business on-boarding and other projects as required

Drive relevant project work to improve client service

Lead continuous evaluation of team operations, encouraging innovative ideas to enhance efficiency, reduce risk or increase revenue

Review broad array of operating standards driving innovation, strategic opportunities and best practices Effectively deliver key messages & communication to ensure relevant parties are informed of any clients activities

Assist with compliance/fiduciary reviews, controls, and audits as appropriate

Sound risk and compliance controls with immediate resolution of non-compliant items identified

Adhere to State Street corporate policies and procedures including but not limited to the Standard of Conduct Perform other duties as required Qualifications The successful candidate will have experience in custody / fund accounting / fund administration environment with significant exposure to both BAU tasks and client services.


What we value

Our Business needs you to
help drive our APAC strategy forward
and successfully achieve our corporate goals. Your ability to lead, motivate and inspire others to achieve these goals coupled with your dedication to contributing to team success will see you excel in this role.
You will
possess a high level of professional maturity
and be
able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience.
Previous financial services experience and market knowledge are essential and your related degree qualifications or business studies will be highly desired.


Skills & Experience


Strong leadership skills - the candidate must be very comfortable with taking on responsibility and accountability.

Strong people manager skills, the management of the team and development of staff is critical to the success of this role.

Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.

Strong change agent the team and company generally are undergoing a significant amount of change and transformation in terms of processes, operating model and business requirements. We need someone who is willing to embrace and address these challenges.

Strong technical, critical thinking and creative thinking skills the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.