Moderation Operation....
Moderation Operations Manager
Posted on :
15-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 574756
- Manage Content teams, responsible for maintaining SLA s, daily flow, scheduling, etc...
- Handling queries and escalations from agents, ex. with systems and tools, and clarifying policy guidelines.
- Oversee delivery of first class customer support through email, phone and chat for multiple properties and languages.
- Ensuring highest quality standards and administration of content audit process.Liaise with and provide support to internal external customers as needed.Metric driven, analyzing and reporting on team productivity and delivery of targets to Head of department
- Conducting 1:1 meetings and employee reviews (monthly, quarterly and annual performance reviews) and giving feedback contributing to employee development planning.
- Train new hires and current on areas requiring learning improvement.
- Foster team spirit and high employee morale.
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
