Manager Process Design Improvement

You will drive the documentation, development, and streamlining of cross-functional processes and systems enhancing speed and accuracy, improving efficiency, effectiveness, service quality, and customer satisfaction, and reduce operational costs within the dedicated function/department across the MENA Region. You will play a crucial role in continuous process improvement and standardization, identifying the root causes of the issues and driving resolution while liaising between the business unit and other functions/departments.

What’s On Your Plate?

• Lead continuous process improvement of end-to-end processes
• Working closely with the program/project lead to achieve the deliverables of the workstreams
• Manage & Facilitate workshops between business and technical stakeholders, to map out current state and future state processes
• Apply Lean Six Sigma Methodology to assess current process gaps and quantify waste
• Identify key aspects of the process such as process levels & steps, tools/systems used, touchpoints, and owners
• Define the primary & secondary KPI/metric to identify gaps, opportunities, root causes, and wastes.
• Identify and Implement a success measurement and reporting mechanism to assess the process and conduct post-implementation analysis
• Develop and document standardized SOPs
• Create business cases illustrating the benefits/savings vs cost
• Signing off on the communication/training related to the proposed new process