IT Process L2 Specialist

ITIL Foundation v4:

Apply ITIL Foundation v4 principles to enhance IT service management and align asset management processes with industry best practices.

Software Licensing & Compliance Process:

Manage software licensing processes, ensuring compliance with licensing agreements and optimizing software asset utilization.

Excel Proficiency:

Work with Excel documents, utilizing functions such as vlookup and pivot tables to organize, analyze, and present asset-related data effectively.

Reporting and Analysis:

Conceptualize and implement reporting and analysis processes to track and ensure adherence to asset management protocols.

CMDB Updation via Mass Upload:

Update the Configuration Management Database (CMDB) through mass uploads, ensuring accurate and current records of IT assets.