Maintenance assistant group lea
Posted on :
15-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2279257
Are you looking for a stimulating and dynamic job? If you would like to be part of a team that believes in your potential and of a great company that will help you advance in your career, this is the job for you! We are currently looking for seven (7) Customer & Technical Support Representative (XNAJP, XNAJPXNAJP, XNAJP) for one of our clients.
What is in it for you:
A salary of 17.50$/h
12 months contract with strong possibility of permanency
Monday to Friday between 8:00 am to 10:00 pm
On-site position - Saint John, Acamac or Rothesay
What is in it for you:
A salary of 17.50$/h
12 months contract with strong possibility of permanency
Monday to Friday between 8:00 am to 10:00 pm
On-site position
Responsibilities:
Provide an excellent customer experience.
Solve customers hardware, software, and networking problems at first contact using multiple systems and software tools.
Resolve incoming customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary.
Resolve issues on the first call and engage escalated groups as appropriate.
Contribute to knowledge systems to enhance the solutions the company provides to customers.
Execute processes unique to major account customers to ensure service level agreements are met
Interchange among a variety of systems and technologie.
Provide feedback on policies and procedures to continuously improve customer experience.
Maintain product knowledge.
Meet and exceed performance targets.
Represent Xerox to customers in a professional and ethical manner.
What you need to succeed:
Post secondary education, an asset.
Bilingualism (French and English).
1 2 years of related experience preferred.
Demonstrated superior customer service skills.
Solid problem solving skills.
Ability to communicate effectively listening, written & verbal.
Ability to deliver results independently and as a part of a team.
Strong organizational, prioritization & time management skills
Critical thinking and decision making.
Ability to multitask effectively with attention to detail.
High level of achievement and self motivation.
Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset.
NA
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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