LenskartChat process

Overview:

Key Responsibilities:

• Engage with customers via chat to provide information about products services and promotions
• Resolve customer issues complaints and inquiries in a timely manner
• Assist customers in placing orders and provide support with order tracking
• Escalate complex issues to the appropriate channels for resolution
• Ensure customer satisfaction through empathetic and personalized interactions
• Maintain accurate records of customer interactions and transactions
• Adhere to performance metrics such as response time and customer satisfaction ratings
• Collaborate with crossfunctional teams to address customer concerns effectively
• Stay updated on product knowledge and company policies to provide accurate information to customers
• Contribute to improving processes and procedures to enhance customer experience

Required Qualifications:

• High school diploma or equivalent; Associates or Bachelors degree preferred
• Prior experience in customer service or a related field is advantageous
• Proficient in written communication with strong typing skills
• Ability to handle multiple chat sessions simultaneously while maintaining quality
• Excellent problemsolving abilities and a patient customerfocused approach
• Ability to work collaboratively in a teamoriented environment
• Good understanding of ecommerce processes and customer relationship management
• Strong attention to detail and accuracy in data entry
• Familiarity with CRM software and chat platforms is a plus
• LOOKING FOR IMMEDIATE JOINERS

customer service,communication,teamwork