Junior Manager - Pos....
Junior Manager - Post Sales CRM
Posted on :
13-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2530264
JOB DESCRIPTION (JD) Customer Relations
About Us:
Isprava is the largest and fastestgrowing luxury holiday home developer in India.
Isprava specializes in designing constructing and refurbishing sophisticated luxury homes for discerning individuals. We are passionate about luxury and take pride in creating stunning inspirational holiday homes.
A typical Isprava home is designed by leading international designers is fully furnished and is maintained by a property management team on the owner s behalf.
Our buyers are some of the most wellknown personalities in India. They include Bollywood Celebrities Sports Stars Industrialists etc.
The Godrej family is one of our largest investors and Mr. Nadir Godrej is on our Board of Directors.
Our Head office is in Mumbai and our projects are spread across Goa the Nilgiris and various other locations.
Location Dadar Mumbai
Purpose of the role:
The incumbent resolves customers issues and maintains or improves a companys relationship with customers.
Duties & Responsibilities
Resolve queries and concerns raised by clients in a timely fashion
Resolves product or service problems by clarifying the customers complaint
Help to improve customer communication
Collaborate with managers to resolve issues toward the goal of building customer satisfaction and longterm customer retention
Entering customer information into a computer database
Ensure that relationship with clients is maintained throughout the product lifecycle
Ensuring owners are always well looked after
Understanding all aspects of existing and upcoming projects
Ideating with the Sales Marketing and Customer Relations Team to come up with new innovative pre and postsales experiences and to improve the process flow
Coordinate with various departments (Legal operations finance and accounts) to ensure all client queries are addressed.
To ensure that all postsales SOPs are followed and adherence throughout all teams is maintained
Skills Required:
Excellent communication skills
Wellpresented polite and tactful
Can handle complaints in a calm manner
Excellent people skills
Good organizational skills
Microsoft Office
Prior work experience:
Prior experience in CRM is preferable
Reporting to Customer Relations Head
Company Website
crm,customer,post-sales
Employment Type
Full Time
Key Skills
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