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1 Vacancy
5 years of experience in working on Nice InContact Cloud solution.
In Depth Knowledge in InContact cloud solutions
NICE Studio Certified
Knowledge of designing and development of strategies including SDLC Agile JIRA & IVR coding through InContact Studio.
Telecom knowledge including cradle to grave call delivery as well as IVR call flow coding
Ability to work on creating and writing APIs some custom scripting.
Good knowledge in writing SQL scripts
Skills in Tools like InContact Softphones(Max) Salesforce Integrations InContact Call back tools and supporting Quality Management and/or Speech Analytics
Expertise in resolving issues and bug fixing
Ability to articulate design to customers.
Excellent documentation skills
Full Time