Employer Active
- India
Not Disclosed
Salary Not Disclosed
1 Vacancy
More than 5 years of development configuration and integration experience in building solution on ServiceNow platform.
Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB Discovery Service Mapping Event management.
Good knowledge of ServiceNow CMDB and CSDM data model.
Understands Discovery scheduling and potential network impacts
Experience with netnew implementations of Discovery Event Management and Service Mapping; can relay best practices to clients
Understands CMDB relationships and hierarchy experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items
Understanding of the Identification and Reconciliation engine
Troubleshoot production and test issues; perform root cause analysis recommend corrective action and perform resolution efforts
Good knowledge of ServiceNow CMDB CSDM data model.
Maintain instance integrity & security based on ServiceNow best practices
Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.
Preferred certifications: ServiceNow CISDiscovery ServiceNow CISService Mapping
Collaborate with internal business stakeholders to write/estimate stories.
Oversee developers work and own overall quality and delivery of development.
Responsible for sprint demos internally delivery of additional development artifacts and documentation and knowledge transfer activities as required.
Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
Capable of executing handson development for stories that cannot be delegated.
Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network web servers middleware and database/storage)
Technical knowledge of the following areas:
Java HTML JavaScript LDAP/Active Directory networking and database administration
Working knowledge of configuration management tools methods and processes.
Basic knowledge and awareness of various other modules like ITSM Monitoring tools.
Expert level proficiency in ITOM /CMDB product line
Code and Develop customized Patterns Probes and Sensors for Discovery and Service Mapping.
Deliver technical workshops on ITOM: Discovery CMDB Service Mapping
Expert understanding on import sets and transform maps working with external data sources ServiceNow data mapping
Knowledge on identification classification rule in CMDB
Articulate the ServiceNow CMDB Classes for Asset and Configuration their relationships and dependencies
Required Hands on experience with ServiceNow ITOM implementations and ServiceNow Service Mapping
Full Time