ITOM Tech Lead

• More than 5 years of development configuration and integration experience in building solution on ServiceNow platform.

• Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB Discovery Service Mapping Event management.

• Good knowledge of ServiceNow CMDB and CSDM data model.

• Understands Discovery scheduling and potential network impacts

• Experience with netnew implementations of Discovery Event Management and Service Mapping; can relay best practices to clients

• Understands CMDB relationships and hierarchy experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items

• Understanding of the Identification and Reconciliation engine

• Troubleshoot production and test issues; perform root cause analysis recommend corrective action and perform resolution efforts

• Good knowledge of ServiceNow CMDB CSDM data model.

• Maintain instance integrity & security based on ServiceNow best practices

• Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.

• Preferred certifications: ServiceNow CISDiscovery ServiceNow CISService Mapping

• Collaborate with internal business stakeholders to write/estimate stories.

• Oversee developers work and own overall quality and delivery of development.

• Responsible for sprint demos internally delivery of additional development artifacts and documentation and knowledge transfer activities as required.

• Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.

• Capable of executing handson development for stories that cannot be delegated.

• Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network web servers middleware and database/storage)

Technical knowledge of the following areas:

• Java HTML JavaScript LDAP/Active Directory networking and database administration

• Working knowledge of configuration management tools methods and processes.

• Basic knowledge and awareness of various other modules like ITSM Monitoring tools.

• Expert level proficiency in ITOM /CMDB product line

• Code and Develop customized Patterns Probes and Sensors for Discovery and Service Mapping.

• Deliver technical workshops on ITOM: Discovery CMDB Service Mapping

• Expert understanding on import sets and transform maps working with external data sources ServiceNow data mapping

• Knowledge on identification classification rule in CMDB

• Articulate the ServiceNow CMDB Classes for Asset and Configuration their relationships and dependencies

• Required Hands on experience with ServiceNow ITOM implementations and ServiceNow Service Mapping