IT Support
IT Support
Posted on :
22-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2655700
Job Responsibilities
- Handling all inbound calls pertaining to customer general inquiries complaints comments feedback and other raising issue related to the companys products.
- Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
- Working closely with Sales & Level 2 support team members for client contracts expiration & further technical assistance.
- To exceed customers expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
- License issue and provision to customer.
- Periodic Maintenance Announcement
Job Requirements
- Minimum 1 year of relevant working experience.
- Able to communicate strongly in English.
- Good communication & writing skills in Japanese is an added advantage.
- Must be energetic positive minded and good team player.
- Able to work 3 days in a week 12 hour shift.
- Fresh graduates are welcomed to apply.
Remuneration
- MYR 3000 MYR 5000
Consultant in Charge
- Jia En
Remote Work :
No
Employment Type
Full Time
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
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