IT Operator - Data Center Technician

• Provide onsite technical support for Client data center and equipment to ensure continuous availability.
  
• Perform troubleshooting escalations and resolve incidents and problems when detected.
  
• Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance.
  
• Able to innovate and make decisions on his/her own but also know how to take direction when given paying attention to all details involved.
  

• Network installation & maintenance (rack & stack cabling parts replacement etc.) Basic/Routine
  
• Server installation & maintenance (rack & stack HDD memory CPU RAID batteries NICs etc.) Basic/Routine
  
• Data Center staging deployment and logistics/asset management support Basic/Routine
  
• Site builds & refreshes while meeting current quality standards Basic/Routine
  
• Data Center hardware break/fix/move/add/change; component replacement hardware troubleshooting Basic/Routine
  
• Extensive enterprise cable installation experience as well as industry cabling standards Basic/Routine
  
• Ability to provide adequate fiber and copper cable testing with minimal supervision Basic/Routine
  
• Ability to terminate Cat 6 cabling Basic/Routine
  
• Create/update/maintain rack elevations within a DCIM application (Nlyte) Participates in
  
• Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure Participates in
  
• Troubleshoot and escalate incidents and problems Basic/Routine
  
• Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance in accordance with established criteria Basic/Routine
  
• Provide status reports on active or resolved issues Participates in
  
• Maintain configure and perform preventative maintenance to various network and data center equipment to ensure efficient operations Basic/Routine
  
• Experience with outofband management/KVM system (DSVIEW) Basic/Routine
  
• Experience with power distribution units (PDUs) load management Basic/Routine
  
• Familiar with NEMA and IEC power connectors Basic/Routine
  
• Familiar with Data Center containment solutions Basic/Routine
  
• Work with others to update and document procedures Participates in
  
• Write and maintain detailed site reference documentation Participates in
  
• Cognizant of Data Center Safety Standards Basic/Routine
  
• Lift equipment weighing 50 lbs. Basic/Routine
  
• Perform other tasks or duties as assigned or based on need Basic/Routine
  

Requirements

• Intermediate Data Center / IT Operations experience
  
• Software & Hardware tools utilized to perform day to day Data Center functions
  
• Knowledge of LAN/WAN topologies protocols and standards
  
• Must exhibit excellent communication and grammatical skills
  
• Demonstrated analytical and problemsolving skills
  
• Ability to work in an environment that operates 24/7 with an ability to participate in oncall rotation and provide afterhours support as needed
  
• Ability to work independently and as part of a team
  
• Ability to work under pressure (urgent problems deadlines changing priorities)
  
• Familiar with network cabling (types distance limitations testing connectors handling)
  
• Familiar with electrical & optical transceivers (SFP QSFP GLCT DAC CFP2 DWDM)
  
• Familiar with server hardware and components
  
• Familiar with electrical standards connector types power budget calculations AC vs. DC single phase vs. three phases etc.
  
• Familiar with datacenter design in relation to heat dissipation and air flow
  
• Meticulous and obsessive about organized cabling
  
• Detail oriented and organized
  

• Bachelor s degree in information technology or the equivalent combination of training education and experience
  
• Experience and technical training in WAN/LAN communications including experience installing basic configuring and maintaining Cisco routers and switches
  
• Experience in presenting technical solutions and/or recommendations
  
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
  
• Knowledge of technical interrelationships between software/hardware and desktop/LAN/Host systems
  
• Advanced skill in diagnosing and troubleshooting issues
  
• Advanced research analytical and problemsolving skills