IT Helpdesk

Key Responsibilities:

• Provide first contact support to end users via various channels to ensure timely resolution of issues.
• Build rapport and gather problem details from service desk customers to facilitate effective troubleshooting.
• Perform handson fixes at the desktop level and research solutions through internal and external knowledgebase resources.
• Identify and learn appropriate software and hardware used and supported by the company to enhance support capabilities.
• Actively participate in a variety of infrastructure and network hardware software IT services and IT project work.

Job Requirements:

The Essentials:

• University degree in computer science or related field or 3 years of related work experience.
• Certifications such as Microsoft Cisco ITIL etc. are advantageous but not mandatory.
• Proven experience with desktop and server operating systems application support and diagnostic utilities.

The Attributes:

• Excellent organizational and communication skills.
• Ability to work under pressure juggle multiple tasks and adapt to change.
• Solutionfocused mindset and strong problemsolving skills.
• Alignment with company purpose and values.

Benefits:

• Personalized Career Growth: Experience genuine opportunities for professional and personal development.
• Strong Support System: Enjoy comprehensive support in your professional journey.
• Corporate Social Responsibility: Engage in our proud CSR program supporting charities through workplace giving volunteering and fundraising initiatives.
• Volunteer Day: Contribute to meaningful causes with one volunteer day per calendar year.
• Office Environmental Program: Join our commitment to environmental sustainability and workplace wellness.

Remote Work :

No