IT Deskside Support Engineer

Need only locals who can work from client location 5 days a week.

Candidates need to be fully vaccinated as well

Role: IT Deskside Support Engineer

Location: Chicago IL (100% Onsite) (Near Navy Pier)

Duration: 6 Months CTH

Rate: $3035/hr

USC and GC ONLY

The candidate should be willing to work out of the Clients office in downtown Chicago (100% onsite) Near Navy Pier

Job Description:

• Client is currently looking for an IT Deskside Support Engineer
• You will be part of Capgeminis infrastructure support services team operating out of the Clients office in downtown Chicago. You must be willing to commute daily to the Clients office.
• You will perform activities associated with installing troubleshooting maintaining and servicing computers and related products including desktops and laptops printers network devices standard software mobile phones iPads VoIP telecom system (Avaya Softphone) and servers.

Responsibilities:

• Provide 2nd level escalation support to the Tier1 Service Desk.
• Provide remote and onsite troubleshooting for hardware and software support.
• Intake log and resolve ServiceNow support tickets and provide deskside support to the Clients staff
• Install monitor troubleshoot replace and support desktop infrastructure end user equipment (terminals printers/printer consumables mobile devices scanners VOIP phones etc.) local and wide area networks data storage systems Active Directory and other thirdparty software.
• Document Incidents and Service Requests with detailed breakfix steps and resolution in ticket tracking system (ServiceNow).
• Document update and close tickets according to defined service level agreement (SLA) requirements.
• Work with VIP users and knowledge workers providing high quality professional service at all times.
• Provide assistance and participate on new project(s) testing and deployment/delivery.
• Work with vendors as it pertains to software and hardware troubleshooting repair replacement.

Experience:

• Minimum 34 years of experience working on deskside support services.
• Proficient with Active Directory know what an OU is and how to manage machine accounts and user accounts (add/delete/update).
• Proficient with WIN 10 and VPN (Cisco Any Connect).
• Proficient in MAC support MAC/OS (MAC Setup Troubleshooting).
• Experience in Outlook setup and troubleshooting; Office 2016/Office 2019/O365 end user support; computer backups
• Experience in Printer setup and troubleshooting.
• Some experience in Network monitoring able to troubleshoot network related outages connectivity able to troubleshoot WIFI related issues.
• Knowledge of DHCP TCP/IP Protocols Ping LAN Connection related issues patch cabling Windows Security (Share Permissions).
• Some experience in telephony (such as Avaya IP Office Avaya IX Workplace Avaya Agent Desktop) setup and troubleshooting.
• Knowledge of ITIL processes (Incident/Service Request/Problem/Change Management)
• Familiarity with remote tools such as MS Configuration Manager other remote tools (LogMeIn) for troubleshooting.
• Ability to work in a fastpaced environment multitask and communicate effectively directly with the users.

Qualifications:

• Associate or College education preferred.
• Relevant certifications are a plus (CompTIA ITIL etc.)
• Excellent verbal and written communication skills phone etiquette customer focused and service oriented security minded able to multitask.
• US Citizen or Permanent Resident only.