IT and Services Supe....
IT and Services Supervisory Engineer
Posted on :
22-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 795193
- To Supervise the networks alarms on 24/7.
- To handle the customer individual/mass complaints on 24/7 according to the agreed ITN-BU SLAs.
- To diagnose faults properly so that faults are dispatched to the right team and on-time (to save time, cost & efforts).
- To report faults (through FT creation & phone calls) on time.
- To create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN and BUs.
- To apply the escalation procedure when faults exceed the target TTR (Time To Repair).
- To follow-up with the faults resolutions until they are finally resolved.
Employment Type
Full Time
Department / Functional Area
Key Skills
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