IPTVoice Engineer

Role: IPT/Voice Engineer

Level: Junior

Contract period: 1 year

Work Location: Plano TX (must be able to work onsite 3 day/wk currently but not permanently hybrid)

Travel: up to 35% (domestic)

no C2C

Responsibilities

Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of voice system/network. Commission voice project on/offsite. Demonstrates a degree of experience managing vendor/carrier enduser support.

Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action.

Requirements/Qualifications

• Minimum of 1 year of voice system.
• Understanding the concept of voice networking.
  • Layer 1: understand the type of cables.
  • Layer 2 & 3: understand Access List Voice VLAN AV signal voice packet and media and call routing.
• Understanding the concept of data networking.
  • Layer 1: understand the types of cables.
  • Layer 2 & 3: understand Access List Access VLAN packet routing and switching.
• Work with various voice service providers.
• Able to make decisions on endvoice device type equipment need for the business and able to configure and deploy equipment as needed.
• Understanding of voice signaling protocols SIP analog voice circuits and how to troubleshoot each.
• Ethernet IP troubleshooting and testing using Fluke test equipment.
• Experience in Microsoft Excel documents
• Understanding of IP Networking VOIP TDM technology and voicerelated thirdparty equipment.
• Must be detailoriented with good organizational and time management skills.
• Ability to multitask effectively.
• Must have effective interpersonal skills to interact successfully with customers management and team members to ensure customer satisfaction.
• Must be able to prioritize and reprioritize as needed in a fastpaced working environment especially when dealing with timesensitive issues and mandated deadlines.
• Must be analytical and have proven problemsolving abilities.
• Knowledge of billing and various practices associated with billing.
• Computer skills at level of understanding and use MS Word Excel and PPT.
• A Certified preferred but not required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit; use hands to finger handle or feel; climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop kneel crouch or crawl. The employee must regularly lift and /or move up to 10 to 40 pounds. Specific vision abilities required by this job include close vision distance vision and color vision.