Infrastructure Analyst

We have an exciting opportunity for an Infrastructure analysts to join our clients I.T Team based in Liverpool reporting into the IT Infrastructure Manager.

Priding themselves on an inclusive culture and always working hard to be an employer of choice. Working in a professional but also relaxed environment they encourage personal development and support agile working.

Joining them is just the first step towards many more exciting opportunities in your career.

SalaryDOE
Medical cash plan
Dental insurance
Lifestyle
Travel insurance
Childcare vouchers
Cycle 2 work
Holiday buy & sell
Employee assistance programme
Season ticket loans
Give as you earn
Savings and protection
Contributory group pension scheme
Critical illness cover
Life assurance (potential change to flexible)
Salary sacrifice car scheme
Mobile phones
Discounted shopping portal
Free tea & coffee
Dress down Fridays
Pay day drinks
Pro bono two days charity leave
Agile working

Introduction to the team

Key responsibilities

• Work closely with the Service Delivery Manager Infrastructure to develop and maintain the Operational Infrastructure / IT Systems Hill Dickinson offer across their UK and International Offices.
  
• To support and contribute to the organisation s corporate goals and business objectives.
  
• Act as a point of escalation to Service Desk Analysts and support them in identifying troubleshooting and resolving complex issues.
  
• Embrace change defined by the Hill Dickinson IT Project Roadmap.
  
• Support the IT departmental policies for the organisation which includes all service delivery matters technological matters hardware and software procurement & IT services sourcing.
  
• Work in a collaborative way with all IT teams to support the implementation of the IT vision and strategy.
  
• Proactively contribute to knowledge transfer to the IT Service Desk to move repetitive and well documented tasks to this team.
  
• Create and maintain systems configuration documentation including creating and maintaining test plans and recovery methods of all systems.
  
• Keep uptodate on infrastructure and security trends developments and the associated opportunities and contribute to the development of plans to exploit those trends to improve the IT service delivery to the firm.
  

• A strong understanding of VMware management and maintenance.
  
• A strong understanding of Microsoft Server technologies and associated services including Serverand 2019.
  
• A good level of networking knowledge from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable.
  
• An understanding of Disaster Recovery and High Availability technologies to achieve strong recovery point / recovery time objectives.
  
• Microsoft Active Directory DHCP DNS Sites / Services and native replication technologies.
  
• Windows file services including DFSR.
  
• A strong understanding of applications HA technologies and how we can make our applications highly available for BC / DR purposes. While an understanding of all internal applications isn t essential a strong level of knowledge in different applications and server back end configuration is essential.
  
• A good understanding of monitoring technologies including tools such as Solarwinds as well as SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance.
  
• A good understanding of telephony and phone systems including SIP trunking and routing.
  
• An understanding / reference in the use of change management / problem management.
  
• A strong understanding of technical workloads and an analytical focus on troubleshooting time and task management.
  

• Office 365 Exchange online / Skype Online / Teams / Intune
  
• Microsoft Single Sign on (Native Azure / SAML) and MultiFactor Authentication
  
• Microsoft Azure
  
• Mimecast
  
• VMWare VSAN
  
• Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint.
  
• An interest in Cyber / Information security
  
• iManage10 / Cloud / Share
  
• Remote Desktop Services
  
• Aderant
  
• BigHand
  

Next Steps

Please forward a full CV along with availability to interview/start and salary expectations for initial feedback and a confidential chat.

It is essential that your CV has a Mobile number and full Postcode so that our systems can match you to live jobs!

At this time we can only consider applications from candidates that are already resident in the UK with the necessary permission to accept permanent offers of employment.

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(AGY)