IN-IDOE Help Desk CoordinatorIntermediate

Engagement Type

Contract

Short Description

This position will be instrumental in the administration of a new humancentered federal government benefit program.

Complete Description

The top responsibilities will include application processing customer service interaction and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines effectively and compassionately communicate (through the phone or via email) to schools and households and maintain household cases in a database to ensure benefits are accurately issued.

Required/Desired Skills

Skill Required/Desired Amount of Experience NonIT help desk experience Required 3 Years Strong customer service experience Required 2 Years Accuracy in data entry Required 0 Excellent human relation skills with the ability to work with diverse constituencies and a variety of educational levels Required 0 Excellent organizational and time management skills Required 0 Ability to deal with confrontational situations Required 0 Excellent oral and written communication skills Required 0 Ability to work as a member of a team Required 0 Proficient in Microsoft Office and Google Drive Required 0 Basic math and accounting skills Required 0 Selfdirected Required 0

Questions

Description Question 1 Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement Question 2 Please list candidates email address. Question 3 Only local candidates to Indianapolis will be considered for this position. Please provide the current home address. Question 4 Question 5 Selected candidate will be required to work onsite 3 days per week 2 days remote. Please confirm the resource understands this requirement. Question 6 Vendors have the ability to submit 2 candidates for consideration against these positions.