Hi
Hiring for SRE at Richardson TX
Technical/Functional Skills
Windows Powershell; Digital : DevOps
Experience Required
5
Roles & Responsibilities
Skillsets/knowledge required:
Networking fundamentals
PC/server hardware
RBAC assignments
AAD/AD security groups permissions group policy MFA
Windows Client and Server OS file system permissions
Security fundamentals and processes (JEA change tracking audit trails approval/authorizations)
Azure fundamentals
Detailed and clear communication written and verbal
Responsibilities:
Receive triage and manage ITrelated issues reported by end users
Drive clarity of reported issues translating business and user functions into likely technical causes
Engage appropriate SMEs and IT teams to resolve issues based on root cause and area of responsibility
Handle escalations in priority/criticality
Identify and pull multiple teams together to resolve complex issues
Document roles responsibilities mapped to technical permissions required to fulfill those roles
Identify pain points and repeated issues create action plans to reduce toil
Track and drive down MTTR
Drive incident bridge calls engage required SMEs and drive outages to closure
Document outage activities manage regular communications with stakeholders
Drive postmortem reviews with applicable teams
Regular reports on overall issue counts categories resolution time
The Candidate need to work from Microsoft factory in TX. Dallas .
Exact address is 2791 Telecom Parkway Richardson TX 75082
Generic Managerial Skills
Windows Servers; Digital : Microsoft Azure
Thanks & regards
Dushyanth Sr. IT Recruiter Email: