Head of Customer Ser....
Head of Customer Service
Posted on :
28-07-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1315888
- Develop Sales and Customer Service strategies, policies and standards within overall DHL context.
- Ensure high level of technical expertise and services in the fields of Customer Service.
- Develop service offerings which need unique local approach, and oversee development of appropriate solutions.
- Build solid bench strength in the Customer Service function.
- Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
- Ensure that a high level of professional rapport is developed and maintained with all customers. Initiate customer visits as part of senior management sponsorship program.
- Help resolve difficult cases or discuss solutions if deemed necessary.
- Proactively recommend areas for service improvement through targeted analysis of service incident and customer complaints.
- Implement Global blueprint for Customer Service function to exploit scale economies while safeguarding the business performance
- Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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