Head of Communications and Engagement for Product and Innovation

Here at Collinson, we like to think big, take big ideas, and create products and services that support our four core capabilities: Loyalty, Travel Experiences, Insurance, and Assistance. Our talented experts have helped nurture and develop a suite of products that enhance the passenger experience for over 20 million managed customers each year, with 28 offices globally, we enrich and provide confidence in the traveller journey with our world-renowned Priority Pass , Lounge Key, and Lounge Pass products that allow access to a global VIP airport lounge program

What does the Head of Communications and Engagement for Product and Innovation at Collinson do?

We re looking for an outstanding Internal Communications and Employee Engagement specialist to join our People & Culture team at a very exciting time for

Reporting to our Global Director of Communications and Engagement, you will be embedded within our Product & Innovation business area, who are at the very start of an ambitious transformation Achievement of our vision will be hugely reliant on our ability to bring all stakeholders on the journey, ensuring colleagues feel motivated, engaged and inspired by our efforts and where achievement and successes are recognised and

The Internal Communications and Employee Engagement team is valued throughout our business for their strategic value, creativity and This is a newly created role to assist and lead with our business transformation in Product &

Your duties will include and are not limited to the following activities and tasks:

Reporting to the Global Director for Communications & Engagement you will act as a member of the People & Culture team, whilst being embedded in our Product & Innovation business area, with a dotted line reporting to our Chief Product & Innovation

The specialist point person for driving communications and engagement throughout the Product & Innovation business area and ensuring key stakeholders are updated on key activity including a clear understanding of the vision and progress made towards achieving Ensuring opportunities, challenges, progress and success are tracked, called out and appropriately

You will be proactive in determining the comms and engagement strategy, identifying opportunities to drive value rather than waiting to be provided with As a passionate advocate for the benefits that great communications can bring, you will role model great practice and help to lead the way in our You will demonstrate the value of your experience in the way you influence without authority and remain resilient through ambiguity in order to drive clarity in our messaging and

Your key responsibilities will include:

• Developing a multi-channel approach to driving communications and engagement
• Championing the transformation vision of our Chief Product & Innovation Officer
• Develop stakeholder maps and engagement points to ensure key or impacted people across the business are being bought along the transformation journey
• Drive story telling from those involved in the transformation across all career levels, customers, clients and
• Building and owning an editorial calendar for key touch points
• Developing and delivering our internal communications and employee engagement strategy and plan, bringing our strategy to life for our people, telling our stories, celebrating success and driving a high performing, purpose-driven culture
• As a member of the Emergency Management Team, you will be responsible for internal crisis communications
• Act as a true business partner to provide support to our senior leadership team on how to maximise the impact of their leadership in order to increase visibility and trust and engagement
• Advising stakeholders on transformation, content, channels and leadership communications best practice and planning, to ensure alignment across Collinson for key transformation programmes
• Gathering insight and feedback surrounding all internal communications and people engagement activities; feeding into the monthly reporting cycle and elevating key trends and insights
• Focus on supporting Collinson s diversity agenda within the business area

How will you add value?

• Experience in supporting transformation activity
• Connected leader with the ability to influence teams and campaigns in matrix environments
• Experienced and senior communications expert, able to advise senior business leaders on their transformation, engagement and leadership communications strategy
• Creative thinker able to think outside of the box to identify and drive creative solutions to problems and spot opportunities to drive advocacy of internal comms and employee engagement
• Excellent stakeholder management ability
• Ability to communicate complicated, multi-faceted plans to senior audiences in clear ways
• Excellent verbal and written communications skills
• Experience leading and mobilising teams during periods of change
• Significant experience designing and implementing communications campaigns and employee engagement initiatives across a broad range of channels, both on and offline (experience with Workplace, SharePoint and Office365 would be a significant advantage)
• Experience delivering high-quality and engaging communications campaigns and initiatives that bring an organisation s purpose, values and behaviours to life
• Excellent writing and editorial skills, with the ability to tell a compelling story
• Strong planning and organisational skills with the ability to work to strict deadlines and manage multiple projects simultaneously within a dynamic business
• Excellent stakeholder engagement and relationship management skills
• Proactive, assertive and able to use initiative
• Ability to work strategically and hands-on with a desire to find solutions
• Excellent interpersonal skills
• Ability to handle sensitive and confidential situations with diplomacy
• Highly experienced with Office applications, including word processing, spreadsheet, and presentation software
• Analytical with a desire to understand, interpret and improve results
• Degree-level qualification or equivalent by experience

You can look forward to a competitive salary, pension scheme, and further benefits:

• Life Assurance Scheme
• Bonus Scheme
• Personal Income Protection
• Private Medical
• Discounted gym membership
• Wellness advice and support
• Cycle to Work Scheme
• Priority Pass Membership (Collinson Exclusive)
• Travel Insurance (Collinson Exclusive)

Our values form the foundation of our business, and the Collinson company culture is built around these values that help to shape a long-term, financially successful enterprise for both our customers and They are summarized across four pillars: Act smarter, Do the right thing, One team, and Be insight-led.

Collinson s journey started over 30 years ago, when our chairman, Colin Evans, was Managing Director of IAPA, a global travel benefits business with a history stretching back to

We have a team of more than 2,000 employees serving over 5 million customers each In 2020 Collinson was included in both the Top Track 100 and the Profit Track 100 lists from the Sunday Times

Collinson is an equal opportunity employer and welcomes everyone to our We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences to If you need reasonable adjustments at any point in the application or interview process, please let us

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at