Guest Relations Supervisor
Posted on :
24-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2370401
- b Description
- Provide a warm welcome to the guests, and oversee VIP arrivals and departures.
- Keeps an updated record of the guests’ information in the system and handle complaints and concerns.
- Deal effectively with any guest comments and or / complaints taking full ownership of the situation
- To assist the Front Desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly
- Adhere & hold Agents accountable to adhere to Leading Quality Assurance Standards and Service Essentials for Guest Relations Agent to ensure Guest Satisfaction Results
- Qualifications
- Previous experience in a similar role is an asset in a 5 star hotel setting
- Knowledge in Opera system
- Strong interpersonal and communication skills with a passion for service
Employment Type
Full Time
Department / Functional Area
Key Skills
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