Guest Experience Expert
Posted on :
03-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2684046
- The Guest Experience Specialist’s primary functions include: Provide a signature guest experience through outstanding customer service and by advancing our Guest Experience Standards.
- Help guests by providing general information about the Botanical Garden, including orientation and wayfinding, exhibits, special programming, membership, educational opportunities and other amenities
- . Actively engage guests to enhance their experience to understand why guests are visiting and make suggestions to guests based on their interests.
- Respond promptly to guest needs including communicating their concerns to the Guest Experience Assistant Managers. Actively promote and sell Botanical Garden membership, educational opportunities, signature events and other exhibits and activities to guests.
- Provide accurate cash handling skills and operation of the point-of-sale (POS) system, including processing admissions, memberships, educational programs and carrying out retail sales.
- Ensure guests are aware of and follow Garden Etiquette, Photography Policy and other organizational policies.
- Assist with managing crowds during high visitation times.
- Ensure constant coverage of the admission/retail desk when assigned.
- Organize, clean and monitor the lobby to ensure it is presentable and safe. Monitor and stock materials as needed.
- Maintain knowledge of Botanical Garden programs and events to better serve the guest. Participate in training opportunities at the Botanical Garden. Assist with stocking, pricing, inventory, cleaning and general Garden Shop operations.
- Maintain familiarity with Garden Shop inventory and engage and assist guests in finding merch
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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