Ground Staff

Overview

Key Responsibilities

• Assist passengers with checkin baggage handling and boarding procedures.
• Ensure the safety and security of passengers and their belongings throughout the airport.
• Coordinate with airline personnel and ground service providers to facilitate ontime departures and arrivals.
• Handle customer inquiries and provide information about flight schedules airport facilities and travel regulations.
• Manage and resolve customer issues and complaints in a professional and efficient manner.
• Perform security screenings and adhere to aviation safety regulations.
• Assist with aircraft turnaround activities such as marshalling towing and ground handling.
• Collaborate with the ramp and operations teams to maintain a safe and organized airport environment.
• Conduct preflight and postflight inspections to ensure aircraft readiness.
• Operate ground support equipment such as tugs tractors and baggage carts in a responsible manner.
• Participate in emergency response procedures and provide assistance during unforeseen circumstances.
• Maintain cleanliness and orderliness in designated work areas and passenger facilities.
• Adhere to company policies procedures and industry regulations at all times.
• Assist in the implementation of crowd control measures and queue management strategies.

Required Qualifications

• High school diploma or equivalent qualification.
• Prior experience in customer service or airport operations is preferred.
• Ability to work in a fastpaced dynamic environment with a customercentric approach.
• Excellent verbal communication skills and proficiency in regional languages as per the airport location.
• Strong problemsolving abilities and the capacity to remain calm under pressure.
• Good physical fitness and the ability to lift and move heavy luggage when required.
• Basic understanding of aviation security protocols and safety procedures.
• Capability to work in rotational shifts including nights weekends and holidays.
• Familiarity with computerized reservation systems and airportspecific software is advantageous.
• Outstanding teamwork skills and the ability to collaborate effectively with diverse teams.
• Customeroriented mindset with a friendly and approachable demeanor.
• Attention to detail and the ability to uphold high service quality and operational standards.
• Willingness to undergo security clearances and background checks as per regulatory requirements.
• Flexibility to adapt to changing work environments and operational demands.

customer service,teamwork,communication