German Travel Concie....
German Travel Concierge - Leisure Safari
Posted on :
16-10-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2275328
Responsibilities
Requirements
Our ideal German Concierge Specialist will possess:
- Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
- Book hotel/lodge and logistic reservations, based consultant requirements
- Responsible for travel request distribution to agents
- Supporting Sales consultants with all administrative duties
- Conclude on all aspects of the post confirmation of the booking
- Enquiry warming (to be handed over to Senior Consultant)
- Sales Quotes as first point of contact to support Senior Sales Consultant
- Work directly with Sales Managers to resolve client travel issues
- Customer service-related responsibilities from client and perform other office duties as assigned
- Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
- Work with our rates team to resolve rates-related tasks and communicate with consultants
- Log all required tickets relating to rates and product
- Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
- Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
- A National Senior Certificate/Matric
- 1 year of experience in a Concierge or Sales Administrative Assistant role
- The successful candidate must be based in Cape Town.
- Fluent in speaking and writing in the German language.
- Great communication skills
- Willingness and drive to learn
- Excellent problem-solving skills and the ability to think creatively and strategically.
- Ability to work in a fast-paced, deadline-driven environment
- Degree/Diploma in Tourism
- Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
Employment Type
Full Time
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