Front Desk Agent Day Night - InterContinental Rome Ambasciatori Palace - Lazio

First impressions count. To get our guests memorable experiences off to an unforgettable start we are looking for our International Luxury Hotel Brand located in Rome a Front Desk Agent who can make transactions feel seamless offer exceptional local insights and anticipate every expectation to make our guests feel right at home.

• Creating memorable experiences for our guests providing the warmest of welcome;
  
• Acknowledging Loyalty programs and returning guests in person or over the phone offering personalized service;
  
• Providing a smooth and engaging checkin & checkout experience;
  
• Handling cash and generic cashier duties;
  
• Staying one step ahead of our guests needs to anticipate requests and offer tailored recommendations;
  
• Being our guests main point of reference during the stay creating a relationship of trust;
  
• Covering Night shifts depending on business requirements;
  
• Reporting to Front Office Manager.
  

Requisiti

What we need from you

• Excellent communication skills;
  
• Problemsolving approach turning every interaction into great guest memories;
  
• Fluency in Italian & English language (both written and spoken) extra language would be considered a plus (not essential);
  
• Literate and techsavvy you ll need a good grasp of reading writing basic maths and computer skills including familiarity with Opera PMS;
  
• General knowledge of Loyalty Programs;
  
• Preferred previous experience within similar roles in International Luxury Hotel Brands.