Director of Customer Success JO
Posted on :
27-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2478340
Summary:
As the Director of Customer Success, you will assume a leadership role in ensuring the satisfaction and success of our clients at a strategic level. This position involves overseeing a team of Customer Success Managers, building strong client relationships, and collaborating cross-functionally to enhance overall client success. You will play a pivotal role in shaping the customer success strategy and driving initiatives to maximize customer value.
Key Responsibilities
- Lead and mentor a team of Customer Success Managers to drive exceptional customer experiences.
- Build and nurture strong relationships with key clients, serving as a high-level point of contact.
- Collaborate with clients on long-term plans to align with their business objectives.
- Identify and develop new business opportunities with existing customers.
- Act as a bridge between clients and internal teams to find solutions and drive customer satisfaction.
- Provide regular reports on customer success metrics and team performance.
- Qualifications
- Bachelor's degree in Business, Marketing, or a related field. Master's degree is a plus.
- English proficiency at C1/C2 level.
- Proven experience of around 4 years in a leadership role within a customer success or customer experience team.
- 3-5 years of experience in customer service, customer success, or a related field
- Strong expertise in data-driven decision-making, with a track record of leveraging data to drive customer success initiatives.
- Proficiency in CRM platforms and experience in building and executing customer engagement cadences.
- Customer-focused mindset with a passion for delivering exceptional customer experiences.
- Strong problem-solving and conflict resolution abilities.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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