Digital Services

Responsibilities:

• Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales , IT & Marketing teams to achieve higher revenues and better customer experience.
• Conduct business Analysis & solution architecture to ensure logical connection and arrangements between system components internally , between Digital system and the rest of eco system for all digital services & channels.
• Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.
• Perform Project management activities, like Scope, budget, schedule & resources management since the kick-off of the project till the launch and post deployment monitoring.
• Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards
• Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, Ensure design & delivery according to the specs within the digital transformation journey and support the needed roadmap.