The Data Entry Specialist will have access and review the TMS (Transportation
Management System) module called Financials as well as Shipment Execution to build shipment
records for invoices received by the carrier that do not have a corresponding record/shipment in
the TMS (Zero ME) and for invoices that have cost discrepancy based on the current rating in the
TMS (Financial Discrepancy). The specialist will be working on the Zero ME and Financial
Discrepancy Ques daily.
The work includes but is not limited to the following:
Reviewing outstanding invoices in the Zero ME Que
Building a shipment record in the TMS based on the invoice information
Potential audit of the invoice info against rating in TMS
Reviewing outstanding invoices in the Financial Discrepancy Que
Determining error and why invoice is in the Financial Discrepancy status
and resolving the error
A few examples: Potentially missing paperwork from carrier or
issue with rating v invoice
Requirements
Adaptive to Systems/Experience with TMS
Data Entry Experience with Analytical skills
Ability to work a que and work an expected volume each day
Team Leader - Candidate must possess at least a Bachelor s/College Degree in - Must have 3-4 years prior lead experience - Excellent English written and oral communication skills are required - Zendesk experience preferred but not required - Experience in working in an environment that has a key focus on providing an outstanding customer experience - Proactive, self-motivated, detail-oriented and driven to achieve objectives - Ability to multi-task in a fast-paced environment - Ability to continually display positive attitude - Can work independently with minimal supervision