CXUX Lead
CXUX Lead
Posted on :
15-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 572176
- Grow and mature Avertra’s CX methodology
- Audit Avertra’s existing product CX/UX in order to deliver a set of improvement recommendations
- Set best practices within Avertra around visual representation of user stories, personas, journey maps, sight maps, empathy maps, and storyboarding
- Work closely with the product management team on new and existing client engagements
- Work closely with the sales and pre-sales team to offer our customers quantitative and qualitative assessments of existing journey pain points
- Lead experience ideation workshops, partnering with cross-functional teams; facilitate conversations and champion powerful, unexpected insights to yield solutions to pertinent experiential problems
- Leverage a human-centered approach to design and implement internal processes that impact the customer experience.
- Guide and mentor team members in all areas of responsibility, including UX/CX, speech recognition, professional communications, implementing process improvements, customer interactions, application design, and development.
- Help Avertra Product Management team define product value statements
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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