Customer Support Team Lead
Customer Support Team Lead
Posted on :
17-03-2023
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Job Description
Job Profile:
Responsibilities:
Responsible for developing new Customer Support Executives.
Taking mock trainings and QAof the team.
Provide individual and team coaching and conduct Training need analysis.
Provide soft skills training.
Making a weekly roster for your team and ensuring smooth Operations.
Monitor call tracking software and proactively address any concerns or issues.
Building a smooth and easy support experience for both international and Domestic customers.
Ensuring the customer queries are resolved timely without any lapses.
Skills : team lead,customer care,customer service
Employment Type
Full Time
Key Skills
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