Desktop Support Engineer L2 SG
Desktop Support Engineer L2 SG
Posted on :
13-05-2025
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1 Vacancy
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Job Description
Excis Compliance is a trusted IT solutions provider specializing in enduser support and managed services for global enterprises. We pride ourselves on delivering responsive highquality technical support to ensure seamless business operations for our clients.
We are currently seeking a Desktop Support Engineer to provide onsite technical support at our client s prestigious corporate office in Singapore. Our client is a worldrenowned leader in the beauty and cosmetics industry known for innovation and excellence. This is an exciting opportunity to work in a dynamic fastpaced environment alongside toptier professionals.
Role Introduction
As a Desktop Support Engineer (L2) you will be the frontline IT expert ensuring smooth enduser computing for employees and VIPs. Your role will include troubleshooting hardware/software issues managing device deployments and delivering exceptional customer service.
Key Responsibilities:
- Provide onsite and remote support for Windows M365 and mobile devices.
- Prioritize and resolve VIP technical issues within SLAs.
- Set up configure and troubleshoot laptops desktops and peripherals.
- Document solutions and create user guides to improve selfservice.
- Collaborate with global IT teams to escalate and resolve complex issues.
Requirements
Technical Skills:
- 3 years in desktop/EUC support (corporate environment).
- Strong knowledge of Windows OS Microsoft 365 and Intune (MDM).
- Experience with ITSM tools (e.g. ServiceNow Jira) and basic networking.
Soft Skills:
- Excellent communication (English local languages).
- Proactive problemsolver with a customerfirst mindset.
- Ability to work independently and manage multiple priorities.
Education & Certifications:
- Diploma/Degree in IT or related field.
- Relevant certifications (e.g. Microsoft Modern Desktop ITIL) are a plus.
Benefits
- Competitive salary with performance incentives.
- Stable longterm engagement.
- Modern workplace Supportive team and structured processes.
- Worklife balance Standard office hours (MonFri).
How to Apply
Excited to take on this challenge Submit your resume!
#ITSupport #DesktopEngineer #EUCJobs #SingaporeTech #Microsoft365
Employment Type
Full Time
Key Skills
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