Customer Support Specialist

INQM is looking to add multiple Customer Support Specialists.
Duties and Responsibilities
Participate in 46 weeks of individual training with supervisor and/or lead operator Additional individual training on more advanced skills is periodically provided later in the 612 month program.
Participate in other structured training as assigned including policy training cross training and call observation.
Perform Attendant duties under direct supervision. Examples include:
Process calls using appropriate paging and dispatching procedures
Qualifications
A high school diploma is required.
Ability to exercise tact diplomacy and good judgment under pressure and to hold information in confidence
Ability to operate telecommunications equipment with demonstrated keyboarding skills (corrected
typing rate of 4050 WPM) and basic computer (PC or MAC) skills
Ability to communicate clearly concisely and effectively with staff and management
Ability to work effectively in a team environment
Experience working in a customer service environment with demonstrated ability to handle high call
volumes preferably in a university and/or a medical center setting
Preference would be to have handson experience with MS Windows systems and complex console operations such as the AMCOM System which interfaces with the University registry paging systems hospital public address system automatic call distribution (ACD system).
Polished and courteous telephone manner with clear speaking voice
Other:
May be required to work overtime on weekends holidays or on changing and/or unscheduled shifts; requires maintaining means of contact during offhours (for example a current telephone number or
beeper).
Required to remain on duty without leaving the console for three or more hours at a time.