Customer Support Agent Swedish German Danish or Finnish

Overview

Key Responsibilities

• Respond to customer inquiries via phone email and chat in Swedish German Danish or Finnish
• Provide exceptional customer service and technical support
• Troubleshoot and resolve customer issues and technical problems
• Document customer interactions and technical issues
• Collaborate with crossfunctional teams to resolve complex customer issues
• Continuously maintain and update product knowledge
• Identify and escalate priority issues to the appropriate channels
• Assist in translating customer communication and technical documentation
• Contribute to knowledge base articles and support resources
• Adhere to company policies and procedures

Required Qualifications

• Fluency in spoken and written Swedish German Danish or Finnish
• Prior experience in customer support or technical support
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fastpaced environment
• Technical aptitude to troubleshoot and resolve technical issues
• Attention to detail and strong problemsolving skills
• Ability to work effectively in a team environment
• Patience and empathy in dealing with customer inquiries
• Flexibility in work schedule to accommodate customer needs
• Experience with CRM software and ticketing systems

Offer

• Paid startup training and professional development sessions
• Shifts within the line operating hours 07 AM 11 PM from Monday to Sunday. 40 hours a week
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Teambuilding activities

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