Customer Support Agent Dutch speaking

• Communicate with customers using various channels
• Respond to customers queries in timely and efficient manner
• Ensure customer satisfaction and provide professional customer support
• Assist users with presales general inquiries and technical support issues via phone and email
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Able to identify when the issue should be reassigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Listen to the customers unique situation and acknowledge their needs
• Go beyond the customers service expectations so they will remember and share their great experience
• Keep records of customer interactions comments and complaints and in line with internal procedures.

• Native/fluent in Dutch both oral and written. Fluent in English
• Excellent writing and verbal communication skills to simplify technical language for nontechnical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently while being a team player at the same time
• Customer oriented role experience will be considered as an advantage.

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Private Health insurance
• Monday Friday in rotation shifts between 9.30am and 9pm
• Relocation package and assistance
• This position can be done remote (within Romania) hybrid or office based.

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